Equine Working Notebooks

Chapter 13

ELEMENT 305.1 Maintain work activities to meet requirements
ELEMENT 305.2 Maintain healthy, safe and productive working conditions
ELEMENT 305.3 Make recommendations for improvements to work activities

• Communications
• Negotiating
• Teamwork
• Quality
• Customer Care
• Motivation
• Objective setting
• Presentation Skills

In this unit you must understand the activities for which you are responsible in your job and ensure they meet the requirements of your particular yard, or circumstances if you work on a freelance basis. Where customers are involved you need to make sure that what you do, or plan to do meets all their requirements.
For example if a livery client asks that their horse it plaited up by 7.30 am on a Sunday morning to go to a show it may be your responsibility to either do this or arrange for another member of staff to plait the horse by the stated time and that the plaits are of an acceptable quality.

You will be involved in

1. Understanding the jobs that need to be done
2. Agreeing to do, or arrange to have done jobs that need doing
3. Planning how and when they will be done
4. Monitoring the progress of the job
5. Making sure that the job is carried out in suitable work conditions ie. this may refer to the weather if you are haymaking, having the correct tools for the job, having sufficient numbers of people for unloading hay or restraining a horse.
6. Continously looking for ways to improve the quality of the work.

FOLLOWING PROCEDURES

Correct procedures for recommending and making improvements and changes must be followed at all times.

The situation on each yard will be different depending on the management structure

Your yard may have regular staff meetings where there is an opportunity to make recommendations and where everyone's view will be asked, a vote taken and the matter recorded in the minutes.

You may have to approach your supervisor directly and allow the suggestion to be taken up through the channels of the management structure to the appropriate person for a decision to be made.

SELF DEVELOPMENT