Equine Working Notebooks

WORKING NOTEBOOKS

MAINTAINING WORK ACTIVITIES

UNIT 305	Maintain activities to meet requirements
Element305.1 305.2 305.3	Maintain work activities to meet requirements Maintain healthy, safe and productive working conditions Make recommendations for improvements to work activities

 

Teacher:

Course:

Session no. linked to scheme of work:

Student number:	M:	F:	Time:	Duration:
Date:	Year/Group:		Centre:	Room:
Aims: To learn how to improve communication skills and develop customer relations by improving motivation, presentation skills and teamwork.
Objectives/Learning outcomes: By the end of this sessions the students will be able to: Identify the client's requirements Explain how to communicate and negotiate with others Be able to motivated others and themselves Explain the qualities of a good team member Describe how to manage by objectives Explain the importance of presentation skills Describe how to assess, change and monitor work conditions List the importance of keeping records and following procedures
Individual student needs linked to the Learners Needs Cohort Analysis:

 

Content	Client care Communication skills Negotiation skills Teamwork Quality of service given Motivation and efficiency Objective setting Presentation skills Assessing, changing and monitoring work conditions Record keeping Following procedures
Teaching techniques	Presentation Discussion Group discussion Demonstration Practical tasks
Learning strategies	Listening Observing Individual exercises Group exercises Demonstration Practical tasks Completion of task sheet
Support materials	White board, chalk board or flip chart Task sheet
Methods of assessment	Observation Question and answer Completion of task sheet

 

THEORY: Location: Classroom TIME: Introduction of aims of lesson Individual exercise: Students to make a list of what type of service they think client's expect from the yard staff Discuss the points on the student's lists and any other issues raised Discuss Types of client's and client care How to communicate and negotiate with clients and other team members The importance of teamwork The importance and means of providing a quality service Assessing, changing and monitoring work conditions Divide students into small groups. Give each group a scenario of a difficult, new or inexperienced client and ask them to discuss how they would deal with the situation. Each group to report back on how they would deal with the situation LIST EACH POINT ON FLIP CHART/ BOARD AS YOU SPEAK ABOUT IT

 

PRACTICAL: Location: Yard TIME: DEMONSTRATE HOW TEAM WORK CAN BE ENCOURAGED BY ACTING OUT A SCENARIO In pairs students to assess and list areas where quality of work or services could be improved and identify any problem areas regarding client care

TRAINER/ ASSESSOR: Has every student been observed doing these tasks during the lecture/training?

ENSURE ALL ASSESSMENT SHEETS, WRITTEN QUESTION PAPERS, OR DICTAPHONE TAPES ARE PLACED IN CANDIDATES PORTFOLIO

COMMENTS/ EVALUATION OF LEARNERS EXPERIENCE ( to be completed at the end of this session)